A couple picked all the winning Lotto numbers – but missed out on £35 million because their payment didn’t go through. Edwina and David Nylan, 60, used the mobile app to enter the draw on December 23, but say a glitch in the system meant it wasn’t recognised.
When their numbers came up, they realised they had all seven and phoned up to claim the £35,410,34 jackpot – only to be told their entry hadn’t worked. Edwina, 55, said: ‘I am gutted, but what can we do? ‘I have just had to carry on with things and not get too down. Shocked isn’t the word, but as a family we stick together and just have to be grateful for what we’ve got.
Edwina, who has seven grandchildren, said when they tried to buy the £2 ticket their online Lottery account showed it did not have enough funds. They topped up and then bought a ticket with the numbers 01 – 02 – 04 – 19 – 28 – 41. But despite the app confirming the purchase had gone through, Camelot says it has no record of the transaction.
Edwina said: ‘I rang customer services at Camelot and the person I spoke to said they could see from their records that we had intended to buy those numbers but they said the purchase did not go through because we only had 60p in our account.
‘We had tried to top up the account, and hadn’t realised that hadn’t registered either. ‘You get an email to confirm your purchase, but I didn’t remember to check because it was just before Christmas and I was so busy. ‘Camelot has now told me they are looking into it with their IT department.’ Source; Metro UK
The lottery operator Camelot had this to say;
‘The player did attempt to purchase an online Lotto ticket multiple times on December 23 from 7pm onwards (the cut-off to buy tickets is 7.30pm), however there were insufficient funds in the player’s account – so the attempted purchases were not successful.
‘The player would have received an error message on every occasion confirming this.
‘We do not have any record of the player attempting to add funds to their account.
‘When anyone successfully purchases a ticket on the Lottery website they will see a purchase confirmation screen, receive an email confirming their purchase and be able to see the ticket in their National Lottery online account.
The spokeswoman added: ‘Only tickets that have been successfully purchased can be entered into the draw.
‘So it is up to players to ensure that they have adequate funds in their account to complete a ticket purchase.’ She added reps from Camelot had spoken to the couple.
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